Booking and Scheduling questions for Max’s Furrever Friends:

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For new clients, we recommend starting the booking process by completing our new client onboarding form. Once onboarded, you can then book pet care services through our client portal. We advise booking in advance, especially during peak times like holidays and weekends, to secure availability.

You can easily schedule multiple services for the same day using our client portal. Simply select the services and desired times that suit your schedule, and our system will handle the coordination for you

If you need to cancel or reschedule a booking after onboarding, you can manage this conveniently through our client portal. Our system allows for flexibility, and you can review our cancellation policy within the portal for any applicable fees or restrictions.

Yes, at Max's Furrever Friends, we offer customized care plans for pets with special needs. We understand that every pet is unique, and some may require specific accommodations or medical considerations. Whether your pet needs extra attention, medication administration, special diets, or other personalized care, we tailor our services to meet their individual needs. Our goal is to ensure that all pets receive the compassionate care and support they require to thrive during their time with us.

At Max's Furrever Friends, we care for a variety of pets beyond dogs and cats. Our services extend to include care for small mammals like rabbits, guinea pigs, and hamsters, as well as birds, reptiles, and other small pets. We understand the diverse needs of different animal companions and strive to provide them with the same level of dedicated care and attention as our canine and feline friends.

Yes, absolutely! At Max's Furrever Friends, we welcome and encourage requests for specific activities or routines during pet sitting sessions. We understand that each pet has unique preferences and needs, and we are dedicated to accommodating these to ensure their comfort and happiness while in our care. Whether your pet enjoys extra playtime, specific feeding schedules, grooming routines, or any other personalized activities, we strive to tailor our services to meet these preferences. Our goal is to provide a safe, enjoyable, and enriching experience for every pet entrusted to us.

You can easily get in touch with us by visiting our Contact Us page on our website. There, you’ll find our contact information, including phone numbers and email addresses. Feel free to reach out to us with any questions or concerns you may have, and our team will be happy to assist you promptly.

Our customer service team is available to assist you during our regular business hours, which are Monday thru Friday 9am-5pm and Sundays 1pm - 5pm. You can reach us via phone, email or client portal during these hours, and we’ll respond to your inquiries as quickly as possible. For urgent matters outside of regular hours, please leave us a message, and we’ll get back to you promptly during our next business day.

Absolutely! You have multiple options for providing feedback. After each service, you can leave feedback directly through our client portal. Additionally, you can leave reviews on our Google and Yelp pages to share your experience with others. Your feedback helps us continually improve our services, and we appreciate your input.